Last updated: March 19, 2025

This Privacy Policy explains how Oriental Weavers, Inc. ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make purchases from https://www.owrugs.com/ (the "Site") or interact with us regarding the Site (collectively referred to as the "Services"). For the purposes of this policy, "you" and "your" refer to you as the user of the Services, whether you're a customer, website visitor, or someone whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

This Privacy Policy applies only to information collected through the Site and does not cover data collected offline by Oriental Weavers.

Important Information for Non-US Residents

NOTICE: This website is operated in the United States, and data protection laws may differ from those in other countries, particularly within the European Union. U.S. law enforcement agencies may have access to your Personal Information. If you are outside of the United States, by using this website, you consent to the collection, transfer, and storage of your Personal Information in the U.S., regardless of your location.

Data Collection and Usage Practices

At Oriental Weavers, we prioritize your privacy. You can browse our website without providing any personal information. However, some features and services require you to share personal details. To fully access the Site and become a customer, you must provide Personally Identifiable Information (PII) during registration or other interactions. If you choose not to provide this information, you may not be able to access certain areas, pricing, or specific products.

Types of Information We Collect:

Personally Identifiable Information (PII):

Includes your name, business/entity information, contact details (email, phone, fax), demographic details (postcode, preferences), and other information like customer survey responses.

We also collect information from your purchases and interactions with us, such as details of the products or services you buy.

Automatically Collected Information:

When you visit our Site, our web server automatically collects anonymous data, such as log data, IP addresses, and general location details. This helps us improve our site design, product selection, customer service, and promotions.

Additionally, we collect data through cookies. Please see our Cookies section for more information.

Use of Personal Information

We use your PII to:

Process and fulfill orders.

Communicate about purchases, payments, returns, and exchanges.

Store payment information for transaction purposes (credit card details are not stored on the Site).

Share shipping details with carriers for delivery.

Integrate your account with other services, such as Shopify, which processes your data under its own Privacy Policy.

Marketing and Advertising

Your personal information may also be used for marketing purposes, such as sending emails, texts, or postal mail, and displaying relevant ads on our website and other platforms.

Security and Fraud Prevention

We use your information to detect and prevent fraudulent activity. You are responsible for securing your account credentials, and if you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We use your personal information to:

Improve services and customer support.

Send promotional emails and conduct market research.

Customize the website experience according to your preferences.

Sharing Your Information

Service Providers:

We may share your information with third-party companies that help provide our services, such as customer database management, email distribution, fraud prevention, and order fulfillment. These companies are required to keep your information confidential and use it only for specified purposes.

Oriental Weavers:

Your information may be shared internally within Oriental Weavers for the purposes outlined in this policy. While all data is stored in the U.S., certain employees in Egypt may access your information as part of their duties.

Payment Information:

Payment processing is handled by a third-party service provider. Payment details are subject to their own terms and policies.

Google Analytics:

We use Google Analytics to understand how users interact with our site. This service collects information such as cookies and IP addresses. For more details, refer to Google’s privacy policy. You can opt out of data collection by Google Analytics through their opt-out browser add-on.

Cookies

We use cookies on our Site to improve functionality, remember preferences, and run analytics to better understand user behavior. Third-party services may also use cookies to tailor services, products, and advertising.

You can manage your cookie preferences via your browser settings. However, blocking cookies may affect your experience on our site and limit the functionality of certain features.

Please note that while your browser may allow "Do Not Track" signals, our Site is not designed to respond to them. For more information on "Do Not Track," visit All About DNT.

Emails

When you sign up, you may be asked if you'd like to receive promotional emails. You will only receive these if you opt-in. If you wish to unsubscribe, click the "Unsubscribe" link at the bottom of any email. Please allow up to 3 business days for your request to be processed. Certain transactional emails (such as account updates and order confirmations) cannot be unsubscribed from.

Please note that email communication is not encrypted, and sensitive data like credit card information should not be shared via email.

Updates to Our Privacy Policy

As we enhance our website and services, this Privacy Policy may be updated. We encourage you to review this policy regularly to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your experience on our Site, please contact us at:

Email: support@orientalweavers.com